FAQ's

How Long Will It Take To Get My U|M Package?

General Inventory

  • We operate as a print-on-demand service, which means your items will be freshly printed after you order and most orders are received before noted time frame.
  • In general, purchased items will be processed within 3-7 business days.
  • Our shipping policy is a standard 7-14 business days which does not include weekends or holidays.

Inventory Restock Sale(s)

  • All restock sale items are processed when the 72-hour sale ends.
  • All restock sale items will be shipped within 3-4 weeks after relaunch sale closes. Please purchase your items accordingly - will most likely arrive sooner. 
  • We print in house, hire and use outsourced manufacturers to print our graphic designs for speed and quality. Some items will ship separately. You will not incur additional shipping charges under these circumstances. If you have multiple shipments, you will receive tracking number for each shipment.
  • Please note that items are designed with love 🖤 and will take time to make. We cannot expedite orders at this time. All U|M items are shipped via USPS. Contact USPS directly for updates while in route. 
  • U|M is not responsible for any orders that are lost, mishandled, misplaced, or stolen. You will need to contact USPS directly to report a claim for any orders that state DELIVERED. 

I Seen a Pre-Launch Design and Now It's Not on The Website?

  • Some of our U|M releases are one time only specials. Don't miss the launches!! 🛍️ You can find many promotional sales on our social media channels. 

How Can I Change My Order?

  • All orders can be modified within 3 hours of the order being placed.  Beyond this point, no orders can be changed due to the speed of our order processing system. To make changes to an order email us immediately at: care@uniquelifemerch.com

How Do I Track My Order?

  • After placing your order you will receive an order confirmation via email with your order number. When your order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier. You will receive additional emails when your package is out for delivery and delivered. All orders are shipped through USPS.

Return/Exchange?

We want you to love your UniqueLife Merch items as much as we do!
  • Unfortunately we do not offer refunds or accept returns at this time, all sales are final.
  • To comply with quality control all items shipped are inspected thoroughly.
  • If by chance your item arrives damaged or defective, you may email our customer care team at care@uniquelifemerch.com within 3 days of delivery to receive a replacement for that same product.
  • PLEASE DO NOT return any items before contacting us.
In General:
  • T-Shirts, Sweatshirts, Hoodies, and other Heavy Garment Items are UNISEX and run bigger. 
  • Size charts are listed below each product for referencing.
  • T-shirts are 100% Airbume/Ringspun Cotton (Super Soft/Comfortable)
  • U|M is not responsible for incorrect sizes ordered. Any questions about sizing - please email us care@uniquelifemerch.com we are here to help.
  • Models are all ages and clothing sizes. Apparel and accessories are not guaranteed to fit the same on everyone.  
UNISEX (Loose Fit Tee) Product Description:
    • 100% combed and ring-spun cotton (Heather colors contain polyester)
    • Heather colors are 52% combed and ring-spun cotton, 48% polyester
    • Pre-shrunk fabric
    • Consider one-size down for a tighter fit (UNISEX TEE).

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    UNISEX (Long Sleeve) Product Description:

    Sporting a classic fit, this long-sleeved shirt is a true wardrobe essential. It’s perfect for a relaxed, casual outfit, and looks great on its own, or layered under your favorite jacket 100% airlume combed and ring-spun cotton*

    • 90% airlume combed, 10% polyester and ring-spun cotton
    • 32 singles
    • Retail fit
    • Crew neck
    • Cover-stitched collar
    • 2'' ribbed cuffs
    • Side-seamed

    CARE INSTRUCTIONS:

    Machine wash warm with like colors. Only non-chlorine bleach when needed. Tumble dry medium. Do not iron if it is decorated.

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    UNISEX (Sweatshirt) Product Description: [OUT OF STOCK]

    • 50% cotton, 50% polyester
    • Pre-shrunk
    • Classic fit with no center crease
    • 1x1 athletic rib knit collar with spandex
    • Air-jet spun yarn with a soft feel and reduced pilling
    • Double-needle stitched collar, shoulders, armholes, cuffs, and hem

    CARE INSTRUCTIONS:

    Machine wash warm with like colors. Only non-chlorine bleach when needed. Tumble dry medium. Do not iron if it is decorated.

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    UNISEX (Hoodie) Product Description:

    With a large front pouch pocket and drawstrings in a matching color, this Unisex Hoodie is a sure crowd-favorite. It’s soft, stylish, and perfect for the cooler evenings.

    • 50% cotton, 50% polyester
    • Double-lined hood
    • Double-needle stitching throughout
    • Air-jet spun yarn with a soft feel and reduced pilling
    • 1x1 athletic rib knit cuffs and waistband with spandex
    • Front pouch pocket

    CARE INSTRUCTIONS:

    Machine wash warm with like colors. Only non-chlorine bleach when needed. Tumble dry medium. Do not iron if it is decorated.

    Fashion Fit (Form Fitted Tee):
  • 60% combed ringspun cotton/40% polyester lightweight jersey
  • Fabric laundered for reduced shrinkage
  • CARE INSTRUCTIONS:

    Machine wash warm with like colors. Only non-chlorine bleach when needed. Tumble dry medium. Do not iron if it is decorated.


    FASHION BAG MERCH

    Super light weight NO-SEW Hobo Tote Bag made from tank top material with a stretch shell for added flexibility best used for busy on-the-go days.

    • 60% combed ring-spun cotton/40% polyester lightweight jersey

    CARE INSTRUCTIONS:

    Machine wash warm with like colors. Only non-chlorine bleach when needed. Tumble dry medium. Do not iron if it is decorated.

    All stickers are printed on durable, high opacity adhesive vinyl which makes them perfect for regular use, as well as for covering other stickers or paint. The high-quality vinyl ensures there are no bubbles when applying the stickers.

    • High opacity film that’s impossible to see through
    • Fast and easy bubble-free application
    • Durable vinyl, perfect for indoor use
    • 95µ density

    Don't forget to clean the surface before applying the sticker.

    Sticker Size Guide

     

    Shipping & Tracking for sticker order: we print in house, hire and use outsourced manufacturers to print our graphic designs for speed and quality. Stickers will be shipped separately.

     

    Got a question that wasn't answered here? Email us at care@uniquelifemerch.com